Genus Retail Operations
Get full control of operations across all branches. Everything in one solution: tasks, data, deviations, and follow-up. Use AI to turn insight into action faster—without manual work. Roll out changes easily across the entire chain, without heavy IT projects. Result: higher quality, lower risk, and more efficient operations.
Benefits
Standardize and scale operations across all branches in one SaaS workspace. Turn KPIs and operational data into concrete actions and measurable improvements. Integrate existing systems into one flow—no manual consolidation or parallel tools. Ensure security, governance, and full traceability across users and data. Enable faster, lower-risk changes, including external collaboration and self-service.
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A single SaaS solution that standardizes and follows up operations across branches, with a weekly planner, tasks, forms, checklists, deviations, and documentation in one workspace.
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Plan and execute work in the weekly planner, assign tasks, document internal controls with forms, and follow up on deviations, reports, and dialogue per branch—ensuring nothing falls through the cracks.
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Use AI to link KPIs and operational data to concrete actions by prioritizing tasks and deviations based on targets and results, and track progress over time across branches and regions.
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Unify customer and branch data, and decision support from core systems and data platforms into a single flow via integrations, eliminating manual consolidation and parallel tools.
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Role-based access and traceability at both data and functionality levels ensure strong internal control and auditability. Delivered as SaaS, with flexible operating models when needed.
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Provide suppliers and external partners with a controlled portal for form submissions and documentation, and collect customer input via surveys with follow-up integrated in internal workflows.
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Quickly update routines, requirements, form setups, and task configurations, and roll out changes consistently across the entire chain, without heavy IT projects.
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One place for everything: tasks, data, and follow-up.
Features
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Monitor daily operations through a weekly planner, tasks, reports, and dialogue between branches and the central organization. A unified workspace for planning, execution, and follow-up across all branches. Form responses, deviations, and branch data are consolidated into one overview for structured and traceable follow-up.
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Create, manage, and publish forms for internal control, checklists, and tasks across the entire chain. Configure questions, response options, and rules for when tasks and deviations should be triggered. Publishing schedules ensure the right form reaches the right recipient at the right time.
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Allow external suppliers and partners to perform controls directly in the solution. External users access relevant forms and register responses, audits, and documentation within a limited interface. Results are automatically available for follow-up internally.
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Send surveys to customers via link and collect responses within the same solution used for internal operations. Customers can respond without login, while consent and data handling are managed and stored in the system. Results can be used for analysis, follow-up, and improvement initiatives.
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Analyze operational data through reports and dashboards that combine information from branches and integrated data sources. Gain visibility into KPIs, trends over time, and comparisons across branches or regions—supporting better prioritization and decision-making.
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Manage users, branches, and code structures in a centralized admin panel. Structure, roles, and data models are maintained here and applied across the entire solution—ensuring consistent governance and access.
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Plan and follow up on projects related to individual branches or the entire chain. A dedicated project workspace consolidates information, tasks, logs, documents, and images in one structured view. Time tracking provides control over resource usage and progress.
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Handle product or process-related recalls through a dedicated case overview. Track status, deadlines, and severity for each case—ensuring clear control over what is new, in progress, or completed.
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Maintain an overview of service agreements, partners, and completed service visits in one solution. Link contracts, contact details, and visit information to each agreement. Control forms and responses are directly tied to service visits.
Connect with one of our relationship managers
If you want to talk to someone, contact Simen or Alexander. Or you can fill out a form, and we`ll be in touch.
Simen T. Larsen
Alexander Løvenskiold
Manage daily operations, tasks, forms, and deviations in one unified workspace.
Create and distribute forms with rules, automation, and scheduled publishing.
Include external partners and customers through controlled portals and surveys.
Gain insights via dashboards, KPIs, and cross-branch comparisons.
Administer structure, projects, recalls, and service agreements in one system.
Curious about Genus Retail Operations?
Fill out the form, and we’ll reach out to you shortly – by email or phone.