Genus Resolve
Dynamic Case Management. One interface. Full overview.
Spend your time solving cases, not searching for information.
Scattered systems, missing context, and processes no one quite owns. It's just what happens when your tools stop keeping up with your complexity.
Genus Resolve gives you one interface, full context, and a foundation built for automation, without changing the systems you already rely on.
Features
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A dedicated case interface showing everything essential in one place:
Case coding/classification and status
Involved parties and entities
Who's working on the case
Notes and case history
Documents linked to the case
Event log for overview
Additional information, such as transactions and collections
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A table-based search interface where users can search and filter across all cases based on relevant criteria. Full portfolio overview, regardless of which source system the case originates from.
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A dedicated dashboard where users with the right role assign cases to case handlers. Managers get an overview of unassigned cases and can actively manage capacity.
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Each case handler has their own work queue showing their cases. No need to search for cases requiring attention, and no doubt about what needs to be done.
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New cases are created via a lightweight web form where selected data is automatically retrieved from integrated systems or via API. Less duplicate entry, fewer errors, faster case start-up.
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Users belong to functional areas with associated access rights, and admin roles grant extended permissions such as case assignment. The role model adapts to the organization's structure.
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Resolve consumes APIs from existing core systems and pulls relevant information into the case view. Genus has extensive experience integrating with core systems in insurance and finance, and the solution is built to work with the systems the business already uses.
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Data updates live. Changes in a state are automatically published without the user needing to reload the page.
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Keep your systems.
Change how you work.
Resolve doesn't replace your systems — it unifies them.
Ready to simplify case handling?
Genus Resolve brings every case, document, and decision into one place. See how it works in practice.
Fridtjof or Alexander will show you!
Fridtjof Røinås
Alexander Løvenskiold
AI in case handling
Genus Resolve is built for a future where AI is a natural part of case handling. The generic case model gathers and structures information from various source systems in one place — and it's exactly this structured, unified data that makes AI useful in practice.
Resolve offers AI-supported capabilities, including:
Summaries and insights. Automatic summaries of cases, documents, and history, giving case handlers a quick overview — even in large-scope cases.
Decision support. Suggestions for classification, prioritisation, and next steps based on case content and patterns from previous cases, always with the case handler in control.
Document understanding. Automatic extraction and classification of information from incoming documents, so cases are enriched with the right data from the start.
AI in Resolve is not meant to replace a case handler, but to remove time-consuming routine work and provide a better basis for decisions through semi-automated processes. The combination of rules engine and AI lets the business choose where each process sits on the scale from manual handling to full automation, with full traceability and control.
Built to grow
Automatic case assignment based on workload, competence, or other criteria.
Analytics and management information through dashboards or OData, providing operational insight and decision support.
Running data synchronization with underlying core systems, such as transactions, settlement status, and customer relationships.
Advanced document handling with document templates, mail merge, file classification, folder structures, and integration with document archives.
Business process automation with a dedicated rules engine, from partial to full automation.
Why customers choose Genus Resolve
1. Nordic experience. Resolve builds on experience from deliveries to insurance companies and other organisations across the Nordics, with efficient case-handling interfaces and structured information management across source systems.
3. Up and running fast. The Genus platform means a working solution can be established quickly and continuously adapted based on user feedback.
2. Keep what works. Existing line-of-business systems are retained as source systems. Resolve provides a single unified interface without a large and risky system replacement.
5. Ready for the future. The architecture enables automation, expanded integrations, and ever-better operational support at the pace the organisation chooses for itself.
4. Flexibility with control. Dynamic case handling gives caseworkers the freedom to work smart, while the organisation retains structure, traceability, and governance.
Curious about Genus Resolve?
Fill out the form, and we’ll reach out to you shortly – by email or phone.